Refund Policy
Please review the information below.
1. General Policy
Refund handling depends on the service type, payment status and whether service work has already started.
2. Before Work Starts
If payment has been made but service work has not started, the customer may request a refund review by contacting SpeedNex Inc.
3. Monthly Services
Monthly support or maintenance services may be cancelled before the next billing period. Fees for an active service period are generally not refundable once the service has started.
4. Project-Based Work
For server setup, website development, network configuration or integration work, fees are generally not refundable after work has started, unless otherwise agreed in writing.
5. Non-Delivery
If SpeedNex Inc. cannot deliver the agreed service due to our responsibility, a full or partial refund may be provided depending on the completed work.
6. Refund Request
Refund requests should be sent to support@speednex-inc.com with quotation, invoice or payment reference information.